Position Purpose:

The Customer Experience Agents are an integral part of the Contact Center team within the Communication & Related Services business unit.  This position is the primary interface with the customers on a daily basis through all methods of communication and handles routine customer interactions. 

Key Job Activities:

• This position handles routine customer care interactions and telephone answering service calls and is adept at providing good telephone etiquette, listening skills and empathy. Communication vehicles may include telephone, e-mail, chat, video or other method.
• May handle multiple client interactions, be cross trained on different clients or in some instances be as-signed a dedicated client.
• Contact Center accounts include data collection, order processing, appointment setting, information re-laying and electronically connecting clients and their callers.
• Work from Home Agents must comply with the Work from Home Policy.
• Perform other duties and responsibilities, as assigned.
• Hiring English and Spanish Bilingual Representatives

Team members enjoy many perks and benefits, including:

• Paid time off
• Medical, dental, vision, & prescription drug coverage, including virtual physician available 24/7/365
• Education assistance, training, and advancement opportunities
• 401(k) plan w/company match
• Much more!

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.