Not Authorized
You are currently not authorized to access this section.
Please contact your Administrator to change your authorization settings.
Please contact your Administrator to change your authorization settings.
Cloud Solution Architect - Modern Work
Irving, TX
Job Description
OverviewAs a Cloud Solution Architect, you will enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your Microsoft 365 and Microsoft Azure OR Microsoft 365 and Unified Communications technical subject matter expertise you will lead technical conversations with customers to drive value from their MS investments, including identifying resolutions to issues blocking customer success projects. This opportunity will allow you to accelerate your career growth, honing your technical and collaboration skills, and deepening your cloud expertise. As a Cloud Solution Architect - Modern Work you will specialize in one of the following categories: Modern Work or Converged Communications, depending on your experience. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. We are currently looking for Cloud Solution Architect - Modern Work professionals to join our teams across various business groups, for varying customer sizes, in our enterprise, regulated, and partner services organizations. By applying to this role, you will be considered for multiple opportunities within Microsoft across the United States including locations beyond where the role is posted. This role is flexible in that you can work up to 50% from home. Travel percentages will very according to role.
ResponsibilitiesCustomer CentricityCustomer Satisfaction - Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services (Modern Work - Exchange online, SharePoint Online, Azure AD, Endpoint Management Security & Compliance, Teams, Phones, Rooms) or Unified Communications (Teams Phone, Rooms, Devices) expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant Microsoft teams including Product Groups, to enable continuous improvement.Business ImpactConsumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft's M365 value proposition and get value from their investment in the Microsoft technology.Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services OR deep knowledge of Teams, Phone, and voice services & technical subject matter expertise. Lead the technical conversations with customers to drive value from their MS investments. Deliver all work according to Microsoft best practices & policies and using repeatable IP.Technical LeadershipLearn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.
ResponsibilitiesCustomer CentricityCustomer Satisfaction - Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services (Modern Work - Exchange online, SharePoint Online, Azure AD, Endpoint Management Security & Compliance, Teams, Phones, Rooms) or Unified Communications (Teams Phone, Rooms, Devices) expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant Microsoft teams including Product Groups, to enable continuous improvement.Business ImpactConsumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft's M365 value proposition and get value from their investment in the Microsoft technology.Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services OR deep knowledge of Teams, Phone, and voice services & technical subject matter expertise. Lead the technical conversations with customers to drive value from their MS investments. Deliver all work according to Microsoft best practices & policies and using repeatable IP.Technical LeadershipLearn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
Email this Job to Yourself or a Friend