Why Team Garland?

At the City of Garland, we believe that a career in public service is not just a job; it's a calling. It's an opportunity to serve others, make a lasting impact, and be part of meaningful projects that shape every aspect of city life.

Team Garland is dedicated to building the stage where the residents of Garland can each live their best life!

Whether you're a seasoned professional or just starting your career, we offer professional growth opportunities and a supportive work environment that helps you reach your full potential. As a member of Team Garland, your skills and ideas are valued; we offer competitive salaries, comprehensive benefits*, wellness programs, and a healthy work-life balance.

If you are ready for a career that makes a difference, apply today!

*Benefits offered are subject to change and differ based on employment type

The Salesforce Admin Solution Specialist is responsible for the day-to-day configuration, support, maintenance, and improvement of our CRM platform. This role serves as the primary point of contact for all Salesforce users ensuring that the system is operating efficiently, and that data quality is maintained across the board. The specialist will work closely with internal stakeholders to identify, develop, and deploy new business processes.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Administer, configure, and further develop the Salesforce CRM environment to ensure its alignment with business requirements, including but not limited to user management, data models, workflows, custom reports, and dashboards.

• Customize and maintain Salesforce business processes to meet evolving organizational needs.

• Ensure configurations support efficient operations and compliance with regulatory requirements.

• Manage Salesforce integrations with other business systems and external vendors.

• Oversee data uploads, audits, and corrections to ensure accuracy and consistency across platforms.

• Develop and maintain reports and dashboards to support business decision-making.

• Ensure stakeholders have access to relevant and timely information.

• Develop user guides, training materials, and documentation to support Salesforce users.

• Conduct training sessions to enhance system understanding and utilization.

• Coordinate Salesforce release auditing, testing, and feature changes with end-user and information technology resources.

• Stay abreast of new Salesforce features and best practices.

• Recommend and implement improvements to enhance system functionality and user satisfaction.

• Bachelor's degree in information technology or related field

• Minimum of 3 years of experience with Salesforce administration and configuration

• Strong understanding of business process analysis, requirements definition and workflow design

• Proficiency in Salesforce report writing and analytics

• Excellent problem-solving skills and attention to detail

• Strong communication and interpersonal skills, with the ability to interact effectively with all levels of the organization

• Ability to work independently and meet required deadlines while managing multiple tasks

• Salesforce Certified Administrator

• Salesforce Certified Platform Developer 1

• Demonstrated proficiency in Salesforce customizations and integrations preferred

This is a full-time, hybrid position. Must be willing to work outside of regular business hours as required.

About Us

Team Garland consists of over 2,200 employees, spanning 700+ different roles! Garland is committed to diversity and inclusion and creating pathways to employment for all. We have an organizational culture of appreciation, development, and growth. Many of our employees choose Garland for lifelong careers. We are guided by the City's Mission, Vision, and Value Statements and a commitment to public service. Team Garland makes a difference in the Garland community every day.

Garland's vision is to be a progressive city working together to nurture and grow the economic, social, environmental, and cultural well-being of our community.

We are committed to preserve public trust, deliver quality services, promote economic growth, protect our community and enhance the quality of life for the good of our city and our future.