ESSENTIAL JOB RESPONSIBILITIES:
- Responsible for providing a safe, structured environment that meets the needs of the client while maintaining professional and acceptable boundaries at all times.
- Maintain positive relationships with clients, and management staff.
- Provides consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks.
- Performs general administrative functions such as answering the phone and responding to in-person inquiries in a professional manner.
- Assist with food pantry logistics.
- Consult with direct supervisor or supervisor on-duty regarding residents' personal needs and behavior.
- Utilize positive behavioral management techniques including verbal redirection.
- Assist residents within limits in processing issues and problem-solving.
- Monitor all areas of the shelter to ensure compliance with facility rules, policies, procedures, and protocols.
- Hyper-sanitization of all areas in the shelter.
- Respond to residents' requests, complaints, and inquiries.
- Address procedural violations with residents to ensure a clear understanding of expectations and to assist resident with achieving compliance.
- Conduct orientation/assist with intake, assign beds and lockers, issue linens/personal supplies and other items to residents entering into the shelter.
- Brief and provide direction and needed assistance to volunteers and or any other staff.
- Teach good personal hygiene skills.
- Maintain appropriate boundaries with residents at all times.
- Gain a working knowledge of policies.
- Perform other duties as directed and assigned.
ESSENTIAL QUALIFICATIONS:
EDUCATION: High School Diploma or GED required. Associates or Bachelor's Degree in Social Work, Sociology, Psychology or related field Preferred.
EXPERIENCE: 2+ years' experience working with migrant populations,child welfare, or vulnerable populations, strongly preferred.
ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the
employer's sole discretion.
OTHER:
- Proficiency in Spanish/English (written and spoken language skills).
- Excellent interpersonal skills, including good communication skills, listening skills, and attitude.
- Ability to pass required medical exam and have the physical ability to fulfill essential functions
- Ability to work independently and exercise a high level of confidentiality;
EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD.