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Data Center Inventory & Asset Technician (DIAT)
Dallas, TX
Job Description
OverviewAs a Data Center Inventory & Asset Technician (DIAT), you will perform destruction of data bearing devices (DBDs) and harvest parts and components of decommissioned devices per procedure. You will also perform cycle audits, execute incoming/outgoing deliveries, coordinate security escorts for third-party vendors, and document inbound and outbound deliveries as instructed by management. You will initiate warranty claims and process returns on failed equipment. This opportunity will allow you to build working knowledge of inventory management principles, warranty process management, data bearing device destruction, and advance your career in the process. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CC DIAT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesSafety PracticesComplies with security and data management policies. Escalates any security or safety incidents. Coordinates with security escorts for third-party vendors. Engages in Task Hazard Analysis (THA) consistently for every task to be performed and ensures sign off from appropriate person for any related risks.Tactical Shift ManagementPerforms assigned tasks and escalates issues during high-volume work activity or escalation-based situations. Leverages process knowledge and best judgment to complete next task without direct supervision.Inbound and Outbound LogisticsCoordinates, prepares, and executes incoming/outgoing deliveries (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities). Documents inbound/outbound packages. Receives, confirms, tracks, stores, dispatches, and delivers material from the warehouse to destinations, including production facilities, retail stores, and corporate offices. Applies appropriate customs documentations and standards for outbound packages. Ensures complete and detailed physical inventory tracking and staging.Customer ServiceMaintains a focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks. Ensures IAM tasks are completed accurately as requested, as well as meet company and industry standards and policies.Builds working relationships with customers. Identifies, coordinates, manages expectations, and offers alternatives when defining stakeholder solutions in light of ongoing company standards, operations, and procedures (e.g., schedule, technical feasibility, policy, procedure, tools).Inventory ManagementMaintains and stewards up-to-date and accurate logical information within various inventory management systems (e.g., configuration management databases, asset management repositories). Performs inventory cycle audits, data corrections, and various Data Center regulatory compliance or certification control audit activity. Performs material movement, including shipping/receiving and inventory management per standard process.Warranty Process ManagementEngages supplier to initiate warranty claim when automation is not available and processes the orders. Processes failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices. Follows all Service Level Agreements (SLAs) related to RMA warranty process.Data Bearing Device (DBD) DestructionPerforms destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary. Ensures DBD serial number matches with database. Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary.ProcurementNotifies management about ordering stock shortages. Escalates any issues to management.Operational ExcellenceFollows procedures to contribute to plans to develop, build, and run methodologies. Ensures execution according to accepted procedures for consistency, accuracy, and timeliness of delivery.OtherEmbody our culture and values.
ResponsibilitiesSafety PracticesComplies with security and data management policies. Escalates any security or safety incidents. Coordinates with security escorts for third-party vendors. Engages in Task Hazard Analysis (THA) consistently for every task to be performed and ensures sign off from appropriate person for any related risks.Tactical Shift ManagementPerforms assigned tasks and escalates issues during high-volume work activity or escalation-based situations. Leverages process knowledge and best judgment to complete next task without direct supervision.Inbound and Outbound LogisticsCoordinates, prepares, and executes incoming/outgoing deliveries (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities). Documents inbound/outbound packages. Receives, confirms, tracks, stores, dispatches, and delivers material from the warehouse to destinations, including production facilities, retail stores, and corporate offices. Applies appropriate customs documentations and standards for outbound packages. Ensures complete and detailed physical inventory tracking and staging.Customer ServiceMaintains a focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks. Ensures IAM tasks are completed accurately as requested, as well as meet company and industry standards and policies.Builds working relationships with customers. Identifies, coordinates, manages expectations, and offers alternatives when defining stakeholder solutions in light of ongoing company standards, operations, and procedures (e.g., schedule, technical feasibility, policy, procedure, tools).Inventory ManagementMaintains and stewards up-to-date and accurate logical information within various inventory management systems (e.g., configuration management databases, asset management repositories). Performs inventory cycle audits, data corrections, and various Data Center regulatory compliance or certification control audit activity. Performs material movement, including shipping/receiving and inventory management per standard process.Warranty Process ManagementEngages supplier to initiate warranty claim when automation is not available and processes the orders. Processes failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices. Follows all Service Level Agreements (SLAs) related to RMA warranty process.Data Bearing Device (DBD) DestructionPerforms destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary. Ensures DBD serial number matches with database. Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary.ProcurementNotifies management about ordering stock shortages. Escalates any issues to management.Operational ExcellenceFollows procedures to contribute to plans to develop, build, and run methodologies. Ensures execution according to accepted procedures for consistency, accuracy, and timeliness of delivery.OtherEmbody our culture and values.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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