Title: System Support Technician

Work Location: Florence, KY, USA

Division & Department: Commercial Brand Protection

Position Reports to: Senior Manager, Brand & Currency PMO

COMPANY VALUES

All Authentix employees are expected to embrace our Company values in the performance of their respective tasks and duties.

Always with integrity.......Authentixians value:

• Teamwork and collaboration
• Advancing science and technology - for a better world
• Dedicating ourselves to our clients' success
• Taking ownership and being accountable
• Competing and winning in the marketplace

JOB SUMMARY

The System Support Technician will be responsible for:

1. Providing technical support, troubleshooting, and systems training for an existing covert coding program on a high-speed manufacturing line.
2. The role is located in Florence, KY, a suburb of Cincinnati, OH, and is located on-site at the manufacturing facility.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

The essential functions outlined below serve as a representative sample of the tasks necessary to effectively fulfill the responsibilities of this role. Additional functions and duties may be assumed or assigned from time to time.

• Maintain, troubleshoot, and manage optimization of production line systems including printers, coders, scanners, cameras, triggers, and additional production line hardware.
• Collaborate and liaise with the Authentix Management team to support our client in the successful delivery and execution of a covert coding program.
• Perform on-site visits a minimum of three times per week to the manufacturing facility to troubleshoot and maintain coding system, train on-site personnel, and evaluate the status of operations.
• Collaborate and liaise with the Authentix software team to maintain the SQL database and reporting functions for said client.
• Drafting and maintaining technical documents and materials for user training and record keeping of coding system.
• Perform root cause analysis of system faults and implement corrective actions.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required to satisfactorily perform the essential functions of this job.

• Experience with production line printing and manufacturing.

• Experience with printers, scanners, cameras, coders, cameras, triggers, and various production line hardware.
• Preferred knowledge of Computer hardware, Windows Operating Systems, Networking, Communication Protocols, PLC systems, PC based Software Applications.
• Ability to collaborate with cross-functional teams from many disciplines both internally and externally.
• Strong interpersonal skills.
• Ability to manage customer and partner relationships.
• Highly skilled in time management.

• Ability to influence action across a matrixed organization.

• Ability to work as an independent self-starter and thrive in a fast-paced, deadline driven work environment.
• Demonstrates unwavering determination in seeking solutions to challenges.
• Effective written and verbal communication skills.

SPECIAL REQUIREMENTS

• Less than 25% domestic travel if the candidate is local to Florence, KY.

• Bachelor's Degree or higher in packaging engineering with a focus on data communication of various hardware systems is preferred.

WORK REQUIREMENTS

The work environment characteristics are representative of those an employee encounters while performing the job. Authentix is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), the ADA Amendments of 2008 and all applicable state and local laws concerning disability accommodation. Reasonable accommodations will be provided to individuals with known physical or mental disabilities if such accommodation would not impose an undue hardship on the company, and would enable the individual to apply for, or perform, the essential functions of the position in question.

Environment: Work is performed primarily in a standard production/printing environment. Employees may work under the stress of regular interdepartmental interaction and pressure to meet various deadlines.

Physical: Essential functions require sufficient physical ability and mobility to work in an production/printing setting. While performing the duties of this job, the employee is frequently required to stand and/or sit for prolonged periods of time; must be able to hear and verbally communicate in order to exchange information in person or over the phone; to occasionally stoop, bend, kneel, crouch, reach and twist; to lift, carry, push and/or pull up to 25 pounds of weight; to operate office equipment requiring repetitive hand movement; to occasionally travel to other locations using various modes of private or commercial transportation.

NOTIFICATION

This Job Description is intended to describe the general nature and level of work being performed by people assigned to this job and is not considered an exhaustive list of all responsibilities, duties and required skills. This Job Description does not constitute an offer of employment. The employment relationship between the Company and its employees is "At-Will" and based on mutual consent. Authentix, Inc. is an Equal Opportunity Employer.