Responsible for case queue management and workflows to assure the best possible customer experiences Assists with mentoring and coaching fellow support team members continually providing feedback, helping assure team's adherence to quality standards Thinks strategically about customer needs and advocates on the behalf of customers to fix defects, communicate new feature r

Planning and deploying dynamically scalable, highly available, highly reliable and fault tolerant systems on AWS and other cloud platforms using various cloud native resources. Deploying, supporting and troubleshooting high availability, multi server web hosting environments built on Microsoft Windows Server, IIS, and SQL Server in AWS and On Prem settings. Configuring an

Provides technical support to customers via phone, chat, email, and other channels Educating teachers and administrators on how to use Lexia Learning products Create and update cases with customer inquiries via Salesforce Troubleshoot application and access issues for customers as needed Transcribing voicemails and documenting case details Report defects and feature reque

Job Overview The Technical Product Managers in Lexia's Professional Learning Product Management organization are responsible for guiding the continual improvement and integrity of the professional learning online applications and platform. This requires collaborating with stakeholders across technical and non technical internal teams, and developing a good understanding o

Deliver Salesforce software solutions across our business units Providing technical leadership across project management, business analysis, and system architecture while developing solutions to support and streamline business processes. Oversight across all pieces of software lifecycle, including requirements, design, implementation, testing, release, and hypercare. Main

Thank you for sharing your interests! Here at Cambium, we are always looking for passionate, talented people to join the team. If you have searched our current openings and haven't been able to find a position that fits, we'd still love to hear from you! Please take a look at the below and fill out an application here. As soon as we have a similar opening that fits your s

Serve as the voice of Learning A Z and its products in all marketing communications, demonstrating exceptional grasp of our products as well as the literacy market overall. Develop original marketing materials from concept to written manuscript to completion. Handle a full range of writing from social ads to landing pages to flyer to whitepapers. Create smart, insightful,

Partner with Recruiters, Hiring Managers and other stakeholders in the organization to facilitate an exceptional recruiting experience. Coordinate and schedule candidate interviews using our channels of communication. Provide communication updates to all parties for interview coordination as needed. Manage multiple calendars and navigate alternative solutions to ensure ti

State Proposal Development Establish proposal concept by identifying and clarifying opportunities and needs; studying requests for proposal documents; attending strategy meetings Gather proposal information by identifying sources of information; coordinating submissions and collections; identifying and communicating risks associated with proposals Develop proposals by ass

Facilitate professional learning sessions for educators across the country who use VSL programs Participate and support onboarding and ongoing internal training of our products Work collaboratively with the Manager of Professional Learning Facilitators to ensure the delivery of successful, engaging and effective learning experiences Collaborate with Customer Success Manag

Develop software in a production environment for the purpose of creating custom reports or carrying out detailed data analysis. Verify data quality to ensure accurate analysis and reporting Prepare data according to detailed technical specifications documents Work alongside other team members and project managers to support delivery of student assessment data Develop new

Ensure timely entry of orders into Salesforce, stressing accuracy and quality control of the order processing life cycle. Provision licenses giving customer access to online products purchased and making sure the customer's site is accurate to what has been purchased. Have a great understanding of all our order policies and send orders back that are incorrect or do not ad

As a Principal Software Engineer you will deliver thoughtful frontend technical solutions. The position requires frontend engineering expertise and architectural experience. You will work with product managers to design/develop integrated functioning web apps and flows for ExploreLearning's products Gizmos, Reflex, Frax, and Science4Us. Above all else, you are a software

In this role, you will be Acting as a departmental liaison within the marketing teams and outside vendors Entering, updating and closing projects in project management system Monitor the production of all jobs, ensuring priorities are consistent with commitments and production decisions are cost effective actions to achieve results Client Management Work with internal cli

Team Leadership Lead and mentor a team of site reliability engineers to ensure a high level of expertise and efficiency. Drive initiatives to enhance the technical skills and efficiency of the team. Foster a culture of collaboration, innovation, and continuous improvement. Hands On Technical Leadership Actively contribute to the design, implementation, and maintenance of