include, but are not limited to Act on daily fraud alerts produced by the bank's fraud monitoring system as related to account and card fraud Conduct fraud case investigations, responding to reports of suspected/confirmed fraudulent activity as well as elder financial exploitation May serve as primary point of contact for law enforcement and adult protective service agenci

include, but are not limited to Serves as the first point of contact to direct and/or respond to incoming communications from other departments within the bank as well as internal & external customers. Manage the ticket & email inbox correspondence for BSA & Fraud Manage the Fraud Support Hotline. Monitor newly established customers and accounts to ensure compliance. Perfo