Ensure delivery of exceptional customer service via telephone or through email by taking ownership of each customer inquiry, question or concern to resolution Make appropriate decisions on behalf of the customer quickly and effectively. Provide information and knowledgeable assistance efficiently and professionally. Ability to effectively prioritize work to ensure efficie

Assist with the completion of implementation forms, customer agreements, etc. Establish communication schedule with onboarding clients, which includes preparing an agenda for each client meeting to outline progress and objective for next steps toward service setup. Verify contracted services are correctly implemented within expected timeframes. Ensure accounts opened accu

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Hardware and software inventory tracking. Perform daily backup operations, ensuring all required file systems and system data are successfu

Provide technical assistance, support and troubleshooting for Premier Property Pay Consumers and customers including but not limited general account inquiries, login assistance, payment research password resets for various systems, portal guidance. Ensure delivery of exceptional customer service via telephone or through email by taking ownership of each customer inquiry,

Conduct offensive security assessments including penetration tests on systems, applications, and network infrastructure to identify vulnerabilities and potential attack vectors. Defensive Analysis Utilize both automated and manual techniques to simulate real world attacks and test defensive measures, security controls and monitoring capabilities. Document and present deta